By Solo Unicorn · 14 September 2026 · 2 minute read
Before you begin
Choose a process you perform every week. Record its inputs, steps and output. Ask whether someone else could follow the instructions without relying on information in your head. Keep a short improvement log. When a mistake happens, update the process that allowed it. Review systems as the offer changes so old instructions do not become hidden constraints.
Choose a recurring point of friction
Start with something that repeatedly causes confusion, such as collecting client feedback. Decide where comments should arrive, who combines them and how a revision is approved. A shared document with clear ownership may be sufficient. Automating several scattered channels without first agreeing the process can make the confusion move faster. Write the simplest workable sequence before choosing the tool.
Keep the system easy to inspect
Use an intake step, a visible status and a definition of done. A new collaborator should be able to explain where a job stands without asking you to reconstruct the history. Keep source files and approvals linked to the same reference. When something goes wrong, record the missing decision or information rather than blaming the tool by default. Change one part and test it on the next job.
Document only what gets used
Founder Systems should reduce repeated decisions. A concise checklist that is updated after each exception can be more useful than a long operations manual. Connect the process to Productised Services so the workflow matches what customers are buying. Review it before running Lean Growth Experiments, because a stronger stream of enquiries will expose any unclear ownership or delivery bottleneck.
Put the notes to work
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